Frequently asked questions

We know plans can change, that’s why we’ve made it simple for you to exchange your tickets to a different date, subject to the below Terms and Conditions.

To exchange your tickets, please contact your ticketing agent at point of purchase.

For CHICAGO tickets purchased for Perth:

Please submit a request to Ticketmaster.

For CHICAGO tickets purchased for Brisbane:

Please call QTIX on 136 246 during regular business hours.

For CHICAGO tickets purchased for Melbourne:

Ticketek customers, please submit an online request here.

For CHICAGO tickets purchased for Sydney:

Ticketmaster customers, please contact Ticketmaster via the help desk.

For CHICAGO tickets purchased for Adelaide:

Ticketek customers, please submit an online request here.

For CHICAGO tickets purchased for Canberra:

Please call QTIX on 136 246 during regular business hours.

Terms and Conditions

Tickets may only be exchanged for performances within the same venue and season.
Exchanges must be made no later than 48 hours prior to the start time of your original ticketed performance.

Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.

Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third party providers are subject to their exchange policies, we recommend contacting them directly.

Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

Complimentary tickets and resold tickets are not eligible for exchange.

Other restrictions may apply. Exchange policy may change or be revoked without notice.

For CHICAGO tickets purchased for Perth:

The authorised ticket seller for CHICAGO at Crown Theatre Perth is Crown Theatre Perth and partner ticketing agent Ticketmaster.

For CHICAGO tickets purchased for Brisbane:

The authorised ticket seller for CHICAGO at the Lyric Theatre, QPAC is QTIX.

For CHICAGO tickets purchased for Melbourne :

For Melbourne, the authorised ticket seller for Her Majesty’s Theatre is Ticketek and Her Majesty’s Theatre.

On performance dates, Ticketek will operate a Box Office at the Ticketek outlet on Exhibition St adjacent to the theatre (30 metres from the main Theatre entrance). This Box Office Outlet will open two hours prior to the commencement of each performance.

For all ticketing enquiries please call Ticketek on 1300 795 012 Mon – Fri, 9am-5pm AEST.

For CHICAGO tickets purchased for Sydney:

For Sydney, the authorised ticket seller for Capitol Theatre is Ticketmaster and Capitol Theatre.

For CHICAGO tickets purchased for Adelaide:

For Adelaide, the authorised ticket seller for Festival Theatre is Ticketek.

Please visit Ticketek agencies for a full list of outlet locations and opening hours. The Box Office at Adelaide Festival Centre is also open 90 minutes prior to the ticketed start time.

For all ticketing enquiries please call Ticketek on 131 246 (Monday – Friday, 10:30am – 4:00pm).

For CHICAGO tickets purchased for Canberra:

The authorised ticket partner for CHICAGO at Canberra Theatre Centre is QTIX. See more information on buying tickets for Canberra Theatre Centre events here.

We also work in partnership with TIX Group and TodayTix.

Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the venue. This includes unauthorised re-sellers such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar.

For Crown Theatre, Perth:

Accessibility booking enquiries for CHICAGO at Crown Perth Theatre can be submitted via the Accessible Bookings Form or by contacting Ticketmaster on 1300 446 925.

Additionally, patrons can purchase online if they require a wheelchair bay and carer seat. The seating suitable for these requirements are highlighted with the ACROD symbol.

Patrons wishing to book tickets and use a valid Australian companion card can do so via the phone or in person at the Crown Theatre box office. Ticketmaster Box Office is open Mon-Fri 9am-5 pm for in person sales including patrons with accessible needs.

For QPAC, Brisbane:

For Accessibility bookings for CHICAGO in Brisbane, please call 136 246 or email info@qtix.com.au to enquire.

For more information on planning your visit and QPAC’s service and amenities, as well as its policies, please visit the venue’s website here.

For Her Majesty’s Theatre, Melbourne:

For Accessibility bookings for CHICAGO in Melbourne, please call Ticketek’s dedicated Access Booking Line for Her Majesty’s Theatre on (03) 9662 9571.

For more information on planning your visit and Her Majesty’s Theatre’s service and amenities, as well as its policies, please visit the venue’s website here.

For Capitol Theatre, Sydney:

For Accessibility bookings for CHICAGO in Sydney, please email access@foundationtheatres.com.au to request a call back. The Capitol Theatre Box Office will call you to complete your booking as soon as possible, between the hours of Monday-Friday, 9am-5pm.

For more information on planning your visit and Capitol Theatre’s service and amenities, as well as its policies, please visit the venue’s website here.

For Festival Theatre, Adelaide:

For accessibility bookings please contact 131 246, email ticketrequests@adelaidefestivalcentre.com.au or visit an in-person Ticketek Outlet.

For Canberra Theatre Centre:

For Accessibility bookings for CHICAGO in Canberra, please call (02) 6275 2700 or contact the National Relay Service here to discuss your access requirements.

For more information on planning your visit and to submit ticketing requests, please visit the venue’s website here.

CHICAGO runs for approximately 2 hours and 30 minutes, including a 20-minute interval. Show times are subject to change.

CHICAGO is recommended for ages 13 and older. All persons aged 16 and under must be accompanied and sit next to the accompanying adult. All persons entering the theatre, regardless of age, must have a valid ticket.

Warning: Contains adult themes.

The Producers of CHICAGO cannot guarantee the appearance of any particular artist, which is always subject to illness and leave arrangements.